need to return?
keep an eye on?
beyond my store?
Closure alerts, win notifications, and trending games for your store โ sign in or create your retailer account to get started.
Sign In / Sign UpThe countdown is your return deadline — not just a calendar date. Any Confirmed or Activated packs still in your possession when the game ends settle automatically and are charged to your account. Get them to your LSR before that date and you are not charged for them.
How the dates work. Most games get a Pre-Call period of about 30 days, when the Lottery gives public notice so players can still play. Then a Call date is set, which starts a 45-day window for your LSR to collect remaining tickets. The End of Game date falls 45 days after the Call date and closes the game — that is the date this panel counts down to.
You don’t have to wait for your rep’s next visit. If a game is closing, it’s your responsibility to get those packs to your LSR — and you can contact them and ask for a pickup rather than waiting for a scheduled call. That’s why we start warning you three days out: three days is enough to make a phone call.
The “Return” button. Tap it once you’ve handed the packs to your LSR. The card goes quiet, the countdown becomes a green tick, and we stop escalating it in the final three days.
Got it wrong? Tap “Undo Return”. Once a game is marked, the button changes to Undo Return and puts it straight back. Nothing is lost.
It’s saved per store. If a game sits at more than one of your locations, the button shows how many you’ve done — Return · 1/3 — and opens a list where you tick the stores you’ve handled. Untick to undo. You’ll keep being reminded about any store still outstanding, because those are separate packs.
This only records what you did. It changes no date and no count. It’s you telling us it’s handled — not the Texas Lottery telling us anything. The game still appears, the End of Game date is unchanged, and if you haven’t actually returned the packs they’ll still be charged.
After it closes. Selling tickets for a closed game violates your licence. You can still validate winning tickets for 180 days after the close, which is the redeem date shown on each game. A closed game moves to Recently closed under Closure Watch for 30 days — see that section below.
This is not an official confirmation. It is separate from Closing Soon above, which only shows games the Texas Lottery has actually announced. Low-risk games are deliberately left out.
The groups mean:
Games at low risk never appear here. They are filtered out before the list is built, so anything you see has already cleared that bar.
The groups come from ticket sell-through, how long the game has been out compared with similar games, and how fast prizes are being claimed. A game moves between them as those change โ a game at Medium today can be Imminent in a fortnight.
Matched by your store's license number, not by which games you carry. This is all-time, not a recent window.
You will see games you no longer stock. Retailers cycle through games, and a winner sold in 2022 was still sold at your store. This list is a permanent record of what has been won there, so it does not change when your rack does.
Checking one game. Choose a game from the dropdown โ the list is whatever that store carries โ and we mark which nearby retailers also sold it. One game at a time, and the answer is simply yes or no. We do not show what a competitor stocks overall, or how much of anything they sell.
“Sold it” is not quite “stocks it”. The answer comes from the Texas Lottery's monthly sales figures, so a store that carries a game but sold none of it last month shows as not having it, and one that sold out three weeks ago still shows as having it. Treat it as a good indication, not a live shelf check.
Which month. We use the most recent month the state has published, shown next to the result. That is usually last month rather than this one, because the current month is still being counted.
Leaving the dropdown on Any game shows every nearby retailer with no game filter at all.
The badges. A game here carries one of two badges, or none:
What puts a game on this list. Any one of these on its own:
Or two of these together, because one on its own can just be a quiet fortnight:
Why closures do not need a second reason. A quiet week might mean nothing. A closing date is not a guess — the game is leaving, so you need the replacement now rather than after something else goes wrong too.
Every announced closure is listed. Forecast ones are capped at five, strongest first — a long list of maybes would bury the ones with real dates.
Why sales drops count in dollars, not just percent. A game selling $1,000 that drops by half has lost $500 โ one pack. A game selling $9,000 that drops a third has lost $3,000. The second matters more to you even though the percentage is smaller, so we look at both.
What we ignore. Games selling too little for the maths to mean anything, games that have dropped to zero (you have stopped carrying them, which is not the same as declining), and the current month, which is always incomplete.
The suggested game is always the same price as the one winding down, is selling well across Texas, still has top prizes remaining, and is not one you already carry. If nothing at that price stands out, we say so rather than suggest something weak.
These are observations, not instructions โ you know your customers.
At Your Stores shows the same view scoped to your own locations, so you can see where a game is doing better or worse for you than it is statewide.
Why 30 days. Two things outlive the close date. Any packs you still held have now been settled and charged, so you may want to match a charge on your invoice against the game that caused it. And customers keep walking in with winning tickets — those stay redeemable for 180 days, and each closed game shows its own redeem date.
There’s nothing to do here. It’s a record, not a task, which is why it sits under Watch rather than Act Now. The deadline has already passed.
After 30 days it drops off. If someone brings in a winning ticket months later, scan it — your terminal will tell you whether it pays.
The number on Trending At Your Store is the total views for that game over the last 7 days, across every player in Texas — not just people near your store, and not unique people. One player checking a game five times counts five times.
It shows what players are curious about, which isn't the same as what's selling. A game with high views and flat sales is worth a look on your rack.
Counts only appear once a game passes 10 views in the week.
Within a week of a check-in you can open Talking points: a printable sheet of what to hand back, what is worth asking about, and what is selling elsewhere that you do not carry.
Press Complete once they have been and the schedule moves forward on its own.
Enter the number under My Stores and we look the store up for you, so you never type an address.
If we cannot find recent sales history for a license, that is normal for a store new to the lottery, and you can still continue by entering the details yourself.
When you remove a location, that slot is held for 14 days before it can be assigned to a different license. You can put the same store back at any time during the hold.
This keeps your records stable and stops a slot being reassigned by mistake. If you have genuinely sold or closed a store and need the slot back sooner, email us.
Adding slots takes effect immediately โ the new slot is available as soon as payment goes through.
Removing slots takes effect at your next renewal. You keep what you have already paid for, and there are no refunds or partial charges. You cannot go below the number of stores you have registered.
We keep only your plan size, renewal date and billing status โ enough to run your account, and nothing more.
We check for updates every morning. Nothing on this dashboard comes from inside your store or your terminal.
โ Confirmed means the Texas Lottery has announced it. You can act on it.
Forecast means it is our prediction from sales patterns. It may not happen, and the Lottery has not said anything.
You will see these two labels on Closing Soon and Closure Watch. Every other panel is measured fact โ winners claimed, sales recorded, retailers listed โ so there is nothing to distinguish it from.
This is not an official Texas Lottery product or service. All lottery data is obtained from publicly available sources. The Texas Department of Licensing and Regulation has not reviewed, approved, or endorsed this application or its content.
Lottolabs, LLC ยท PO Box 123, Aledo, TX 76008
This does not guarantee an immediate fix, but every report is read.
That means a game you handed back last week may still appear on your dashboard until their records catch up. Always trust what is in your store over what is on this screen.
Need an invoice or receipt? Plan & Billing has an Open billing history button. That takes you to Stripe, who handle our payments, where every payment you have made is available as a downloadable PDF. You can update your card or billing address there too.
Email us for anything else.